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A-1Hotels.com FAQ

How do I make a reservation?
From our directory, choose the hotel you want to stay in and press "Make Your Reservation" at the bottom of each hotel page. You will be taken into a Secure Server reservation form. On the form, just follow the instructions.

How long does it take to make a reservation?
To fill in the form it will take only about 3 minutes

Can I make a reservation directly through the hotel?
You can, but the prices displayed on A-1Hotels.com are available only through our service. If you make a reservation at the hotel, you will be charged on average 10% to 50% more.

When do you check availability?
We check availability only at the point of making a reservation. If the hotel of your choice is not available AND you give us a permission (see reservation form) to reserve another hotel at comparable price and standard, we will do so.

Are taxes and breakfast included in your prices?
Yes . Unless noted otherwise, all taxes and breakfast are included.

Do you offer additional discounts for senior citizens, students, airline employees, etc.?
No. You will find that our prices are already heavily discounted; consequently, we can not offer any additional discounts.

Are Your prices by room or by person?
All prices in our service are per person, not per room. So the rate is per person in Double room on bed and breakfast basis. All taxes are included.

How can you offer rooms at such discounted prices?
For two reasons. First, we have teamed up with local travel agencies who have negotiated these favorable rates. Second, we use the internet to do all the transactions which cuts our cost considerably.

Will you confirm that my reservation was made?
Yes. We confirm all reservations through e-mail as soon as possible. In some cases please be patient as it may take upto 72 hours.

Please note : if your reservation is made right before or during a local holiday, it may require a few more days to confirm it.

Will you confirm my reservation by fax or phone?
No. We make confirmations only by e-mail so please make double sure that you have provided us the correct e-mail address.

Can I receive a confirmation directly from the Hotel?
Yes, you can but you would need to call/fax the hotel yourself. Simply, wait for our confirmation by email. Once you receive it, contact the hotel (phone/fax numbers for hotels are provided on each hotel's web page).

What is your cancellation policy?

Cancellation Policy:

14 days before check when cancelled you will not be billed; therefore there is no penalty charges.

From 14 till 8 days before check in when cancelled you will charged a 10$ for service charge and 6% transaction charges penalty

Up to 7 days prior arrival or NO SHOW: gets NO refund on down payment paid (about 1 night stay)

YOUR RESERVATION IS CONSIDERED OBLIGATORY, IF YOU WANT TO CANCEL IT, PLEASE, LET US KNOW IN TIME!

If you need to change your reservation (even when you are already at the hotel), you have to contact a travel agency that represents our service. Full contact information will be provided to you in your email hotel confirmation. If you do not notify a travel agency specified in your hotel confirmation of any changes, you are liable for the full amount based on your original hotel reservation request.

Do I need a credit card to make a reservation?
Yes. We will make a reservation only when you provide a valid credit card information.

Who created A-1 Hotels Reservation System?
The service was developed by Ocean Impact Group, an internet company that specializes in online hotel reservation systems.

More questions?
please send us an email and we will answer promptly.
 

All About Egypt main page

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